Policies of McKinley Kid : McKinley Kid | Baby Gear for the Last Frontier


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For additional information, please see our page of frequently asked questions.

Return and Exchange Policies
Returns/exchanges are welcome within 14 calendar days of your order date. Please return the baby carrier in unwashed, like new condition. If you need to exchange or return, please contact McKinley Kid for a return authorization via e-mail. No returns will be processed without prior approval.
In the case of a return you will be refunded your purchase price minus a restocking fee of 10% (effective 7/18/08).

If you are having difficulties in adjusting or using your baby carrier, we ask that you first attempt to let us help you find a solution.

There will be a 10% (effective 7/18/08) restocking fee for all baby carrier returns, 5% (effective 7/18/08) for other items.

Shipping is not included in returns and the shipping costs, even during a free shipping promotion, and will be deducted from your return. For an exchange in which you paid the initial shipping costs, we will pay to ship your exchange item to you. For an exchange in which you received free shipping of the initial item, you will need to pay shipping both to return your item and to receive your substitute item back. All exchanges are final sale.

Exchanges can take place immediately, if you know what you need, or within 45 days via store credit issued upon return of your initial purchase. Contact must still be made during the 14 calendar days from your order date.

Returns and exchanges must include all of the original packaging and literature.

If the item is dirty, washed, or incomplete, we cannot take it back. Please try on your purchase and make sure it is the right size before you wash it. Once it is washed, it cannot be returned.

Please allow approximately 1-2 weeks for your refund to be processed from the time we receive it. We try to process exchanges within a week.

All SALE items are final sale unless there is a manufacturing defect. (effective 7/18/08)

All merchandise comes with its original factory warranty. Should you have problems with a product defect, you should contact the manufacturer for assistance. Of course, we will assist you in any way we can.

Mailing address for returns:

McKinley Kid - returns
7100 Linden Dr.
Anchorage, AK 99502

Avoid additional restocking fees by doing the following:

Include a copy of your invoice with your return.
Include all packaging, brochures, and accessories that were included with the item.
Carefully fold all products and package the item(s) with adequate protection as the mailing box can become damaged during shipping and therefore so can the carrier.
We suggest some sort of delivery confirmation.

Additional Restocking Fees

Missing packaging/instructions/accessories [5-20%]
Wrinkly/wadded up, soiled, linty/pet hair, scented/perfumed [25%]

If you need to sell a used baby carrier, please try your local Craigslist or thebabywearer.com.